Insured Post and Packaging
UK: £2.50 for orders up to £29.99 - Post free for orders of £30 or more.
Overseas: Please call or drop us an email. We will calculate the lowest possible shipping rates based on the size, weight, value and urgency of your order. You can still order online - we will add the agreed shipping amount to your order.
Stock Items - Under normal circumstances we aim to ship within 4 working days of receiving an order. In practice for most orders it is quicker than that, usually within 2 working days. If for any reason there is a delay, for example if an item is out of stock, then we will let you know and give you the option to change or cancel your order. If you need an item quickly, for example for a birthday, then let us know when you order, using the ‘Comments’ option in the shopping cart, and we will give your order priority if possible.
Special Order Items - most of the items on this site are usually kept in stock, there are a few though that are prepared to order, please allow 2-3 weeks for delivery of these titles. These items are clearly marked as such on the product pages.
Accepting Delivery of Parcels
Your delivery is insured. However for the insurance to be valid it is important that you examine the parcel carefully before signing for it. You do not have to unwrap it but if there are any external indications of damage such as holes, bending or signs of having been wet then make a note of this against your signature so it is put on record with the delivery company.