Sue Howells Fine Art

How to Buy

All items on this site can be purchased with VISA, Mastercard, American Express, Maestro, Delta, cheque (UK only) or PayPal.

There are a number of ways to order an item or contact us.

By Telephone or Fax   UK: 0121 355 1333       International: +44 121 355 1333
The phones are manned during our office hours of Monday to Saturday 09.30 to 17.00 UK time.  Outside these hours please leave a message with your contact number and we will call you back as soon as possible.

By e-mail:  

SPAM FILTERS - please note we ALWAYS reply to ALL e-mails within a couple of days at the most - if you do not get a reply it is because we have not received your mail, or you have not received our reply - this is usually due to incorrect spam filtering. Please call us in this event.
Note: You can check an items availability by e-mail and also reserve it if you wish but please do not send credit card details by e-mail; call us with these or alternatively use our secure online ordering facility.

Write to: Sue Howells Fine Art, Framework Gallery, 16 Birmingham Road
Sutton Coldfield,
West Midlands B72 1QG
United Kingdom

Please remember to give us a contact telephone number so we can get back to you quickly if we have any query with your order.

Online Ordering
All of the items on this site can be purchased using our secure online ordering system.  In any of the Galleries you can double click the thumbnail image to go through to a more detailed description of the print with a larger image. Click on the
Add To Cart link to put the item in your shopping cart, a window will appear which will  confirm what you have added. You can then either close the window and continue shopping or proceed to the Checkout where you will be asked for name, address, credit card details etc.
All credit card transactions are processed using encryption and secure server technologies.

Insured Post and Packaging

UK:    2.50 for orders up to 29.99 - Post free for orders of 30 or more.

Please call or drop us an email. We will calculate the lowest possible shipping rates based on the size, weight, value and urgency of your order. You can still order online - we will add the agreed shipping amount to your order.

Delivery Schedules
Stock Items - Under normal circumstances we aim to ship within 4 working days of receiving an order. In practice for most orders it is quicker than that, usually within 2 working days. If for any reason there is a delay, for example if an item is out of stock, then we will let you know and give you the option to change or cancel your order. If you need an item quickly, for example for a birthday, then let us know when you order, using the ‘Comments’ option in the shopping cart, and we will give your order priority if possible.
Special Order Items - most of the items on this site are usually kept in stock, there are a few though that are prepared to order, please allow 2-3 weeks for delivery of these titles. These items are clearly marked as such on the product pages.

Accepting Delivery of Parcels
Your delivery is insured. However for the insurance to be valid it is important that you examine the parcel carefully before signing for it. You do not have to unwrap it but if there are any external indications of damage such as holes, bending or signs of having been wet then make a note of this against your signature so it is put on record with the delivery company.

Overseas Orders - exchange rate
We can only accept overseas payments made by credit card or PayPal - the payment will be deducted in GB Pounds and will be converted to your local currency at the exchange rate on the day of processing. Please check the exchange rate before ordering as fluctuations will mean that the final price may differ from day to day. The price is also exclusive of any local import taxes that may be levied.

Lay Away Scheme
Most prints on this site can be reserved for up to a week with just a phone call. If you would like to reserve for longer than our Lay Away option may suit you. More info...

Privacy Policy
At Sue Howells Fine Art we recognize the importance of privacy with regard to our customers. It is necessary that we have access to certain personal information in order that we can fulfill orders and news updates.

The key points of our privacy policy are:

We do not disclose customer information to third parties other than when order details are processed as part of the order fulfillment.
All online transactions are processed using secure server facilities.
We never send unsolicited sales emails.

Click here for our Privacy Policy in more detail.

Our Guarantee
If you anything you buy from this site does not in any way meet your expectations then you can return it for a no-quibble full refund.

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Fine Art by Sue Howells

0121 355 1333

All images copyright Sue Howells

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